Refund policy

Returns and Exchanges

Certain conditions must be followed when returning a jewel purchased online. Resized rings will not be exchanged or refunded. The jewel must not have been worn. The certificate of authenticity must be intact and returned with your purchase in its original packaging.

Returning an Item

To return an item please contact us at this address:

Return shipping costs are at your expense. In the event of an exchange, your new purchase will be sent to you free of charge if your delivery address is located within the European Union.

The jewel must be returned to the address that we will provide using the same carrier that was previously used for shipping.

You will receive a confirmation email from us upon receipt of your parcel.

We will make every effort to refund you, return the exchanged jewel, or send you a credit note within 72 working hours upon receipt of your return.

In the event of a return from outside the EU, we will contact you beforehand to let you know whether customs charges will be deducted from the refund or credit note.